FREIGHT POLICY
FREIGHT TERMS:
All domestic Master Power Transmission shipments will be delivered F.O.B. point of origin and freight payment terms will be based upon the following options:
- Collect
- 3rd party BILL
- Prepay and add to invoice
- Consignee
DOMESTIC DELIVERY AND HANDLING CHARGES:
In the case of prepay and add shipments, Master Power Transmission will choose an appropriate carrier for your desired shipping location. Shipments from Crossville, TN and Columbus, IN will be invoiced in accordance with Master Power Transmission’s delivery and handling rates. Charges will be added to the invoice based on actual shipment weight.
INTERNATIONAL SHIPMENTS:
Shipments outside of the 48 contiguous U.S. will ship Ex-Works (Master Power Transmission shipping location). If the interim destination is to a freight forwarder within the 48 contiguous U.S., then the product(s) may ship either Ex-Works (Master Power Transmission shipping location) or FCA (Master Power Transmission shipping location). Buyer will be responsible for all taxes, customs, and duties and documentation required by governmental agencies or entities in connection with shipment of products.
RETURN GOODS AUTHORIZATIONPOLICY
Submit all requests for customer convenience returns to a Master Power Transmission Product Specialist.
The following information will allow Master Power Transmission to take care of your return in an expeditious manner:
- Complete name, address and account number
- The Master Power Transmission sales order number and the invoice date
- Quantity and part number of the material being returned
- Any other pertinent information as needed
- Proper identification on the return package clearly displaying the equipment return authorization number
All customer convenience returns will be subject to a 10% restocking charge.
GUIDELINES FOR ACCEPTABLE PRODUCT:
- Products must have a date of manufacture less than 36 months prior to the date of proposed return.
- Products containing material that may have a shorter shelf life than 36 months, or are affected by the storage environment, are subject to prior review and approval by Master Power Transmission.
- Products must be of current design, stocked by Master Power Transmission and within acceptable Master Power Transmission inventory levels. Return Goods should be sent to the following address (unless directed otherwise):
Master Power Transmission
c/o CoLinx Distribution Center
1536 Genesis Road
Crossville, TN 3855
Attn: Return Goods Department
WARRANTY POLICY
Master Power Transmission firmly stands behind all of its products. All products are warranted against defects in workmanship and materials. Products are covered for 12 months from installation date or 36 months from date of purchase, whichever occurs first.
Should you experience a problem with our product, regardless of time in service, you can contact a Master Power Transmission Product Specialist.
If the product is within the warranty period time frame and it is determined that further analysis is needed, then a warranty return authorization will be issued so that a full investigation can be conducted. Simply provide Master Power Transmission with the following information:
- Date of purchase
- Master Power Transmission sales order number
- Time in service (if pertinent)
- Reason for the return (detailed mode of failure or error)
- Application information (if pertinent)
- Complete name, address, and contact information
- Quantity and part number of the material being returned or considered for Warranty
- Any other pertinent information as needed
Proper identification on the return package that clearly displays the warranty return authorization number will help the warranty department in processing your return.
Warranty returns should be sent to the following address (unless directed otherwise):
Master Power Transmission
3300 10th Street
Columbus, IN 47201
Attn: Warranty Department
If it is determined that the cause of failure was due to a manufacturing defect and not misapplication of the product, then Master Power Transmission will, at its option, either repair or supply a replacement product. Master Power Transmission will also provide re-imbursement for inbound freight and pay for outbound ground freight. Othercharges related to removal, installation, downtime, etc., fall outside of the normal re-imbursement program. In no event will Master Power Transmission be liable for any indirect, special, consequential, or punitive damages.
Regardless of whether or not the cause of failure was due to a manufacturing defect, Master Power Transmission will provide you with a detailed report of our findings. In the case of a product being misapplied or if our engineering team sees signs of normal wear, Master Power Transmission will contact you to troubleshoot your application so that we may match your application to the right product or simply suggest possible improvements to prolong the life of normal wear items.
MASTER POWER TRANSMISSION MAKES NO OTHER WARRANTIES EXCEPT FOR THE WARRANTIES EXPRESSLY PROVIDED IN THIS WARRANTY POLICY.
PAYMENT
Master Power Transmission’s terms for payment are net 30 days. If you fail to pay any invoice when due, Master Power Transmission will be entitled to recover reasonable attorneys’ fees and other costs of collection.
EXPORT COMPLIANCE
You agree to comply with all local and international laws and regulations applicable to the import, export, purchase, and sale of the products, including, without limitation, the U.S. Foreign Corrupt Practices Act and all other United States export control and anti-boycott laws and regulations. You will screen all customers and destination addresses (“drop ship” addresses) against U.S. government lists of denied parties, uses, and locations in accordance with applicable law. You agree to indemnify and hold harmless Master Power Transmission for any failure to comply with export laws and regulations.
TAXES
You will be responsible for all taxes, levies, customs, duties and other charges imposed by, and all documentation and authorization required of, governmental agencies or entities in connection with the transportation and sale of the products.
CANCELLATION
Undelivered parts of any order may be cancelled only with the written approval of Master Power Transmission.
INTERNATIONAL SALES
The United Nations Convention on Contracts for the International Sale of Goods will not apply to any sale of products.
